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General Information

Our organization is not only Sedona's new premier shuttle company, serving the Top Resorts in the area, we are White Tie Transportation, Limousine & Tours... committed to providing top quality transportation and tours. We provide group meeting services and wedding services.

Ask us - we will help make your stay one that you will always remember.

<<< Featured to the right... One of our favorite restaurants
      Yavapai Dining Room - Enchantment Resort
      Sunday Brunch is spectacular!
      Reservations: 928-282-2900
Policies  and Procedures
 
Our Guarantee:

Payment Policy
:
We accept Visa, MasterCard, Discover Card, American Express and JCB. Your credit card will be charged upon completion of the booking process. Prices are subject to change until payment received.  You may pay by cash with a credit card to hold your reservation. To book this type of reservation, please call our customer service department at 928-203-9300, extension 752.

Cancellation/Refund Policy:

You may cancel or change your reservation any time up to 24 hours prior to your pick up time. If you cancel prior to 24 hours, your credit card will immediately be issued a refund, no questions asked!
 
Cancellations less than 24 hours are non-refundable; however, tickets are reusable for the value of the shuttle transfer on a trip in the future. Reservations will be honored on a space available basis at current fares at the time you book your new reservation. Additional discounts and coupons will not apply to current fare prices. Future reservations may be made for you or a person you may designate. There are no cancellation fees, however, current prices will be charged.

Changes to your reservation less than 24 hours will be honored on a space available basis. Fare changes will be recalculated based upon current prices considering any discounts to the original ticket. For example if you book three people round trip, then one person cancels from the reservation, the credit would be given for the value of the reservation based upon the difference between fares paid for three and fares charged for two people. Additionally; if you only travel one way and booked a round trip ticket at a reduced price, your credit would be determined by the difference between your round trip fare and a one way fare.

Any credits for cancellations and changes will be issued in the form of a gift certificate with a unique credit number. These credits will be delivered via email and must be provided to reservations by email or fax at the new reservation is made.

For the safety and comfort of our other passengers, we reserve the right to deny boarding to unruly and/ or inebriated passengers. Anyone removed from a shuttle or denied boarding for these purposes are not eligible for a credit towards future bookings or a refund.


Passenger Confirmation

Trip confirmation is based on full payment at the time of booking and tickets will be delivered by email to the passenger or booking party. Pricing for reservations are based upon the current prices available the day of booking. Only current promotions will be honored for discounted fares.

Travel Times
All arrival and departure times are approximate and subject to weather and traffic conditions. Sedona Hotel Shuttle will not be held responsible for delays caused by weather, traffic, construction or unforeseen conditions beyond its control.

Luggage

Passengers are allowed two (2) bags, not to exceed 50 lbs. each and one (1) personal item (purse, backpack, briefcase, computer bag or like item). Extra bags or overweight bags will be allowed on the shuttle on a space available basis for an additional charge of $15 per bag. Passengers are responsible to identify their luggage and Sedona Hotel Shuttle will not be liable for lost, damaged, mistaken or stolen bags or items.

Pets
ONLY small dogs which fit into an 11" cage and be placed under the seat will be allowed. Cats, larger dogs and other types of animals will NOT be allowed to travel on Sedona Hotel Shuttle.  Any service animals of course are welcome anytime.  Please contact customer service to book space for the service animal.

Changes to Reservations/Re-Booking

All reservations may be changed only by calling our reservation department and are subject to availability and current pricing at the time of the change. Reservations may be reached by dialing 928-203-9300; extension 752.

Smoking

Smoking will NOT be allowed in any of Sedona Hotel Shuttle vehicles.

Limited Liability
Should Sedona Hotel Shuttle make an error or fail to provide service, Sedona Hotel Shuttle shall be liable only for the price/ticket value.

Lost Items

Sedona Hotel Shuttle is not responsible for lost or stolen property including luggage. We will gladly search for lost items, and if found will return them to you. If by mail, a $10 processing fee plus the cost of shipping will be charged.

Conduct

For the safety of our passengers, we reserve the right to  deny boarding to any unruly or inebriated passengers.
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